FAQs from au pair

FAQs from au pair

Below you find a list with frequently asked questions for the "Au Pair" (click on the question to get your answer):

1. What is difference between au pair and nanny?

Au pair belongs to part of a culture exchange program. It is not an employee of a family, but will be taken as a member of the host family. Share responsibilities and have own space and full privacy. Their main purpose is to experience. Experience the culture and language. However, the au pair program is to be considered as “working experience”. Nanny is an employee of the family. His or Her main responsibility is to take care of the children while arrange the household depends on their job description. Their purpose is to work. Most of them have qualifications are certified for childcare.

2.Why do au pairs need to help with household chores?

It is considered “division of functions and responsibility sharing”. Everyone in the family contributes to the family life. Even the 5 years old. One of the function of the parents is to work to support the family financially and one of the function of the au pair is to help the host parents to take care of the younger children in the family.

3. What if there is a conflict with the host family?

Au pair bureau HELDER encourage open, direct and honest communication. If there is a conflict, the best policy is to talk about it with the host parents and try to solve it first. Conflict is part of life’s experience and we learn from it. If it does not help, you can always call us. One of our role is mediator. We will provide our objective opinion.

4. What if one or both parties decide to end the contract prematurely?

Sometimes it does happen that things don’t work no matter how hard we try. In that case, au pair bureau will take her role as caregiver of the program seriously. We will handle everything professionally including finding alternatives and round up administratively so that the au pair can return safely to their home country.

5. Is the rights of au pairs well protected?

The rights of au pairs are well protected by the Dutch government and various branch organizations, including the IND (Bureau of Immigration and Naturalisation Service) which is part of the Ministry of Justice and Security; and Bonapa (Branche Organisatie van Nederlandse Au Pair Agentschappen), membership organization of Dutch au pair agencies. Bonapa defends  the collective and individual interests of the au pairs and host family.

6. What are the obligation of the host family in terms of promoting cultural exchange?

The host family should pay for the language course (up to max. EUR 350). They will need to pay for the museum card and cultural events and trainings which are organized by au pair Bureau. They are encouraged to take their au pair to cultural events and family activities.

7. Why do au pairs need to pay for the flight ticket?

We think both part of the au pair program need to be committed to the decision they make. The host family will be required to take the most of the program cost on them. We believe it is the least that the au pair can do to pay for their own transportation from and to their home country. But should the host family should feel free to contribute to the cost, as a form of reward.